gk99bet Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") sets out how gk99bet ("the Platform", "we ", "us", "our") collects, uses, stores, and protects personal data relating to individuals ("you", "the Player", "User") who visit or register an account on the gk99bet website at gk99bet.app. This Policy applies to all services offered by gk99bet, including sports betting, live casino, slots, card games, and any associated mobile or web-based features.

By accessing the gk99bet platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the gk99bet platform.

This Policy applies to personal data collected directly from you during registration and account use, collected automatically through your interaction with the platform (such as log data and cookies), and received from third-party identity verification and payment processing partners in the course of providing our services.

2 Data We Collect

gk99bet collects personal data across several categories depending on how you interact with the platform. The categories below describe the data we may hold about you.

Registration & Account Data:

• Full legal name as it appears on your government-issued identification.
• Date of birth (used for age verification — players must be 18 or older).
• Email address and mobile phone number registered in Bangladesh.
• Username and hashed password (passwords are never stored in plain text).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

Identity Verification (KYC) Data:

• Copies of government-issued photo identification (National ID card, passport).
• Proof of address documents (utility bill, bank statement).
• Selfie or liveness check images where required for enhanced identity verification.
• Payment method ownership confirmation documents.

Financial & Transaction Data:

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., bKash wallet number, Nagad account reference, bank account ending digits).
• Transaction reference numbers and payment processor confirmation codes.
• Account balance history, wagering history, and bonus claim records.

Technical & Usage Data:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser information.
• Session duration, pages visited, games played, and in-platform navigation patterns.
• Login timestamps, logout timestamps, and failed login attempt records.

Communications Data:

• Contents of emails, live chat transcripts, and support ticket correspondence between you and gk99bet.
• Records of marketing communications sent to you and your stated preferences regarding such communications.

3 How We Use Your Data

gk99bet processes personal data only for specific, documented purposes. The following describes the primary purposes for which your data is used and the legal basis on which each processing activity rests.

• Account Creation & Management: To register your account, verify your identity, and maintain your account in good standing. Processing is necessary to perform the contract between you and gk99bet.
• Age Verification: To confirm that you are at least 18 years of age before allowing access to betting and casino features. This is a legal obligation and a contractual requirement. 18+
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi banks. Financial data is shared with our payment processing partners solely for this purpose.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities. This processing is in gk99bet's legitimate interest and may also be a legal obligation.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide account assistance. Communications data is retained to maintain an accurate record of support interactions.
• Responsible Gaming Compliance: To monitor betting patterns for signs of problem gambling, apply deposit limits or self-exclusion requests, and provide responsible gaming tools as described in the Responsible Gaming policy.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the gk99bet platform's performance, game selection, and user experience. This analysis uses anonymised or pseudonymised data wherever possible.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given your consent or where we have a legitimate interest and you have not opted out. You may withdraw consent for marketing at any time by contacting [email protected].
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and meet record-keeping obligations.

4 Data Sharing & Third Parties

gk99bet does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared with external parties only in the following limited circumstances, and only to the extent necessary for the stated purpose.

• Payment Processors: Financial transaction data is shared with our payment processing partners — including the operators of bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks — solely for the purpose of executing your deposit and withdrawal requests. These partners are bound by their own regulatory obligations regarding data protection.
• KYC & Identity Verification Partners: Where gk99bet engages a third-party identity verification service to assist with KYC compliance, the minimum necessary personal data (such as your name, date of birth, and document images) is shared with that partner under a strict data processing agreement.
• Game Studio Providers: When you play a game supplied by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your player session data (game ID, bet amounts, round outcomes) is transmitted to the relevant provider's game servers to facilitate gameplay. This data is governed by the provider's own privacy and security standards.
• IT & Infrastructure Providers: gk99bet uses third-party cloud hosting, content delivery, and cybersecurity service providers to operate its platform. These providers process personal data only on gk99bet's instructions and are contractually prohibited from using it for any other purpose.
• Legal & Regulatory Authorities: gk99bet may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law, court order, or in connection with an investigation into fraud, money laundering, or other serious criminal activity.

5 Cookies & Tracking Technologies

gk99bet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your web browser when you visit gk99bet. Cookies allow the platform to recognise your device across sessions, maintain your login state, and remember your preferences.

The following categories of cookies are used on gk99bet:

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. You may control functional, analytics, and marketing cookies through your browser settings. Most modern browsers allow you to block or delete cookies — refer to your browser's help documentation for instructions. Please note that disabling non-essential cookies may affect the performance or personalisation features of the gk99bet platform.

gk99bet does not use third-party advertising cookies that track your activity across other websites. Analytics data collected via cookies is aggregated and anonymised before any reporting is generated and is used solely to improve gk99bet's own platform.

6 Data Security & Storage

gk99bet implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. The following measures are in place across the platform at all times:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and gk99bet's servers is encrypted in transit using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive personal data and financial records stored in gk99bet's databases are encrypted at rest using AES-256 encryption.
• Hashed Passwords: Account passwords are processed using a strong cryptographic hashing algorithm with per-user salting. Passwords are never stored in recoverable form and gk99bet staff cannot view your password.
• Access Controls: Access to personal data within gk99bet's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role.
• Two-Factor Authentication: Internal administrative systems are protected by mandatory two-factor authentication for all staff with access to personal data.
• Security Monitoring: gk99bet operates continuous automated security monitoring to detect anomalous access patterns, brute-force attempts, and potential data breaches in real time.
• Regular Security Reviews: Platform security configurations are reviewed regularly, and identified vulnerabilities are remediated promptly.

Despite these measures, no online platform can guarantee absolute security. In the event that gk99bet becomes aware of a data breach that is likely to result in a risk to your rights or interests, we will take immediate steps to contain the breach, assess its scope, and notify affected players as promptly as reasonably practicable.

Personal data is stored on servers located in secure data centre facilities. gk99bet ensures that all data storage and processing infrastructure meets recognised security standards.

7 Your Rights & Choices

As a player whose personal data is processed by gk99bet, you hold a number of rights in relation to that data. gk99bet is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please submit a written request to [email protected] with sufficient detail to identify your account and the specific right you wish to exercise.

• Right of Access: You have the right to request a copy of the personal data gk99bet holds about you, along with information about how it is being processed. gk99bet will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data gk99bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Account holders may update basic profile information directly via the account dashboard after login.
• Right to Erasure: You may request that gk99bet delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and no other legal basis for processing applies. Note that erasure may not be possible where gk99bet is required to retain data to comply with a legal obligation (such as anti-money-laundering record-keeping requirements).
• Right to Restrict Processing: In certain circumstances, you may ask gk99bet to restrict processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Object: You have the right to object to processing based on legitimate interests, and to object to direct marketing communications at any time. Marketing opt-out requests will be actioned within 5 business days.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

8 Data Retention

gk99bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following retention periods apply as general guidance:

Upon expiry of the applicable retention period, personal data is securely deleted from gk99bet's active systems or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Where a player submits a valid erasure request under Section 7, gk99bet will delete the relevant data as soon as practicable, subject to any overriding legal obligation to retain it for the minimum statutory period.

9 Children's Privacy

gk99bet is strictly an adult platform. Access to betting, casino, and card game services is permitted only to persons aged 18 years and above. 18+

gk99bet does not knowingly collect, store, or process personal data relating to individuals under the age of 18. All registration attempts are subject to age verification procedures. If gk99bet discovers or is notified that a registered account belongs to a person under 18, the account will be closed immediately, any deposits will be returned to the originating payment method, any accumulated winnings will be forfeited, and all personal data associated with the account will be deleted as soon as practicable.

If you are a parent or guardian and believe that a minor in your care has registered an account on gk99bet, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take appropriate action within 24 hours of receiving your report.

10 Policy Updates & Contact

gk99bet reserves the right to update or revise this Privacy Policy at any time. When a material change is made to this Policy, the effective date displayed at the top of this page will be updated to reflect the date of the revision. Where changes are significant, gk99bet will endeavour to notify registered players by email or via an in-platform notification.

Your continued use of the gk99bet platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you should cease using the platform and may request account closure by contacting support.

It is your responsibility to review this Privacy Policy periodically to ensure you remain informed about how gk99bet handles your personal data. The current version of this Policy is always available at gk99bet.app/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data gk99bet holds about you, please contact the gk99bet Privacy team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

gk99bet is committed to resolving privacy concerns fairly and transparently. If you submit a complaint and feel that your concern has not been adequately addressed, you may escalate the matter by resubmitting your complaint with the subject line "Privacy Escalation" for senior review.